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A One-Stop Solution for your Customer Service Operations

Today, customers can choose from all forms of instant messaging and social media platforms. Many companies are looking for accessibility within these channels for their entire customer services department but to also deliver consistent and integrated service quality.
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Efficient Multi-Channel Support

Bring all your customer communication channels into one unified inbox, allowing your customer service team to manage inquiries, feedback, and support requests efficiently from various platforms such as WhatsApp, Facebook Messenger, and WeChat

Workflow Automation and Ticketing

The advanced workflow automation capabilities allow you to automate repetitive tasks and streamline your customer service processes. From assigning tickets to specific agents to tracking response times, We ensure efficient handling of customer requests, reducing manual effort and boosting productivity

AI Knowledge Base and Self-Service Options

The integrated knowledge base empowers your customer service team with a centralized repository of information and solutions. Agents can easily access relevant resources and deliver exceptional experiences, resolve issues efficiently, and provide personalized support.
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Elevate Your Customer Service

One-Team Inbox

Centralize most popularly used instant messaging channels and keep your customer-facing teams in the loop under a one-team engagement platform.

Intuitive Auto Routing & Tagging Capabilities

Save time and resources by incorporating auto-routing options and tagging tools for incoming conversations to the right customer representative.

CRM Integration

Integrate your customers’ CRM data opens the door to up-selling and cross-selling products and services, which ultimately helps to convert customer satisfaction into customer retention and elevated product development.

Ticketing Report Filters  

Assign tickets to specific CS team members with a ticketing system. Make repetitive tasks more manageable and construct a systematically organized team.

Internal Team Chat

Bridge various internal departments to follow up on customer inquiries and provide a holistic customer service.

Dashboard Analytics

Maximize and stay on top of your customer service team’s most critical tasks by referencing the latest customer support metrics.

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Supercharge your team's productivity by over 30% and take your business to new heights of success.

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View Our Other Solution

1. Assess

Materiality assessment, stakeholder engagement, industry benchmarks

2. Define

Confirm Recommended Reporting Framework, customize scope

3. Report

Request and input ESG data, collect supporting documentation, collaborate & Project Management

4. Validate

Review and approve data, access blockchain audit trail

5. Generate

Design, tailor & customize report, export & share publication  

Customer Service
Marketing
Sales
imBee's productivity analytics tools provide businesses insight to better allocate their resources and eliminate bottlenecks.

Productivity Analytics

The productivity analytics tools help you understand the patterns and workload of your teams. It gives you the insight to better allocate your resources, but most importantly, eliminate productivity bottlenecks.

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imBee's One Team Inbox can consolidate 6 most used Instant Messengers and 360+ popular applications to unlock your business’s full potential.

One Team Inbox

A collaborative One Team Inbox that consolidates a vast majority of your Instant Messaging channels with tools that optimize communication efficiency and improve customer relationships through effective conversational engagement.

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Integration

We understand there are unique and distinctive requirements within each and every enterprise, which is why we have integrated diverse integrations for workflow optimization, automation and payment considerations across industries. We have integrated customizable tools to give you flexibility to ensure both your needs and requirements are met.

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View Our Other Solution

1. Assess

Materiality assessment, stakeholder engagement, industry benchmarks

2. Define

Confirm Recommended Reporting Framework, customize scope

3. Report

Request and input ESG data, collect supporting documentation, collaborate & Project Management

4. Validate

Review and approve data, access blockchain audit trail

5. Generate

Design, tailor & customize report, export & share publication  

Marketing
Sales
imBee's productivity analytics tools provide businesses insight to better allocate their resources and eliminate bottlenecks.

Marketing

Empower your marketing team with efficient campaign management across instant messaging channels, personalized messaging, real-time monitoring and analytics, seamless collaboration, and enhanced customer engagement. Leading to more efficient campaign management and faster response times.

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Sales

A collaborative One Team Inbox that consolidates a vast majority of your Instant Messaging channels with tools that optimize communication efficiency and improve customer relationships through effective conversational engagement.

Learn more