In today’s digital age, businesses are utilizing various channels to reach their customers, one of which is through broadcasting. Broadcasting has become a popular way of promoting products or services, especially with the rise of messaging apps. However, it can be challenging to determine the effectiveness of broadcasts, as it is not always easy to measure engagement or customer behavior. To address this issue, imBee has launched a new Broadcast Analytics feature to help businesses understand the results of their broadcasts.
At imBee, we believe that businesses should have a comprehnsive understanding of the results of their broadcasts. By studying the metrics of the scheduled broadcast, businesses can determine the effectiveness of their broadcasts and identify areas for improvement in the next broadcast. Our objective in creating this feature is to help businesses achieve this goal by breaking down the broadcast results into metrics, so that our users know better about their customers’ engagement and behaviors in a systematic way. We provide insights about broadcasts and help users determine follow-up or next actions.
With the new metrics organized by the funnel model, merchants can have a comprehensive understanding of their broadcasts. The funnel works as follows:
By learning from the funnel model, users can determine the effectiveness of the broadcast and identify areas for improvement in the next broadcast. For example, if a business wants to do an A/B testing, they can schedule Broadcast A and Broadcast B, after sending them out, they can check the outcomes on this broadcast analytics feature and see which broadcast performs better in terms of marketing purpose. They can also use the metrics to do further (marketing or sales) actions. For instance, when businesses check the message recipients who clicked a particular button, they can target and save these recipients as a contact group, and send a follow-up message to this group of recipients afterwards.
When it comes to broadcast analytics, imBee stands out from the competition with its unrivaled level of detail and comprehensive metrics. While other competitors only offer basic metrics such as broadcasts that were sent, delivered, failed, read, and replied, imBee takes things a step further. Our Broadcast Analytics feature breaks down the results into a comprehensive funnel model, which includes detailed metrics like the number of customers who received and read the broadcast, as well as how many customers clicked on the buttons or replied.
Our feature allows clients to easily determine the effectiveness of their broadcast campaigns and identify areas for improvement for future broadcasts. With our detailed metrics, clients can analyze the performance of their broadcasts, optimize their messages, and make data-driven decisions to drive more engagement and conversions. In addition, our feature is suitable for companies of any size, from small businesses to large enterprises, and in any industry that utilizes broadcast messaging.
The new Broadcast Analytics feature is mainly for marketing purposes, but CS and sales teams could benefit if they are the ones to send out broadcasts in their company. The feature is a cross-vertical enhancement, and any industry would need this as long as the companies have the practice of broadcasting. Regardless of the size of the company, as long as they have the practice of broadcasting, they would be happy to see the newly added metrics.
Don't settle for just sending out broadcasts and hoping for the best. With imBee's new Broadcast Analytics feature, you can take control of your messaging and get a deeper insight into your audience's engagement and behavior. Say goodbye to guessing games and hello to data-driven decision making. By understanding the effectiveness of your broadcasts through our enriched statistics and comprehensive funnel model, you'll be able to take strategic actions to improve your messaging and drive more sales. Don't let your competitors surpass you in this digital age - get ahead with imBee's Broadcast Analytics feature. Try it out today and see the difference it can make for your business.
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