In the dynamic world of customer communication, responsiveness and engagement are key. However, many businesses using WhatsApp Business have faced a challenge – the 24-hour rule. This rule restricts businesses from sending free-form messages to customers after a 24-hour window, limiting their ability to maintain seamless conversations. But now, there's a game-changing solution: imBee's new patented feature, Smart Session Handling.
WhatsApp's 24-hour rule was designed to prevent spam and ensure that businesses do not inundate customers with messages. While it serves a purpose, it can be restrictive for businesses that want to maintain continuous conversations and create operation problems.
imBee's Smart Session Handling feature empowers businesses to overcome the limitations of the 24-hour rule. Here's how it works:
Send Messages Freely: With Smart Chat Handling, businesses can send messages to customers even after the 24-hour window has closed. This opens up opportunities for ongoing communication, providing valuable insights, updates, and support.
Messages Appear as "Unread": These messages are intelligently stored and presented as "unread" to customers. This mimics a natural conversation flow, as if the customer is receiving a new message.
Customer Control: Customers have the flexibility to decide when they want to engage. When they're ready, they can click "read now" to access and read the stored messages. This puts the customer in control of their interactions.
Seamless Communication: No more abrupt communication cut-offs. Smart Session Handling ensures that you can continue conversations without interruptions, enhancing the customer experience.
Improved Customer Engagement: By allowing customers to access messages at their convenience, you're more likely to engage them effectively. It's all about meeting your customers where they are.
Efficiency for Frontend Staff: Frontend staff can now communicate more efficiently, without being constrained by the 24-hour rule. This means better support and faster responses.
With imBee's Smart Session Handling, the new standard of customer communication is here. Maintain persistent, meaningful conversations that drive engagement, satisfaction, and ultimately, business success with imBee. Ready to explore this exciting feature? Get in touch with us today and unlock the power of Smart Session Handling for your business.
Don't let the 24-hour rule limit your potential. Embrace Smart Session Handling and transform your customer conversations.
This feature is a patented solution registered under The Intellectual Property Department of HKSAR - Patent No. 32023070671.7.
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